> ## Documentation Index
> Fetch the complete documentation index at: https://easy-peasy.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Email

> Give your agent its own email address, forward your support mailbox to it, and optionally reply from your own domain.

Your agent can answer email. It gets its own address; anything sent there gets a reply in the same thread, signed the way you choose. Keep your existing support address and forward it to the agent, or share the agent's address directly.

<Note>
  Email is available on paid plans.
</Note>

## Connect email

<Steps>
  <Step title="Open the Email channel">
    Open your agent, click **Channels**, and click **Connect** on **Email**.
  </Step>

  <Step title="Set how replies look">
    | Field                           | What it does                                                                           |
    | ------------------------------- | -------------------------------------------------------------------------------------- |
    | **Display name**                | The sender name people see, such as "Example Yoga Studio". Up to 100 characters        |
    | **Reply from your own address** | Optional. See [Reply from your own domain](#reply-from-your-own-domain)                |
    | **Email signature**             | Added to the end of every reply                                                        |
    | **AI disclaimer**               | A short note under the signature, such as "This reply was written by an AI assistant." |

    Click **Save**.
  </Step>

  <Step title="Copy the agent's address">
    Open the Email window again. **Your agent email address** now shows the agent's address, ending in `@agents.easy-peasy.ai`. Copy it with the button next to it. The address doesn't change.

    <Frame>
      <img src="https://mintcdn.com/easy-peasyai/9Brw5At2juy5r5tl/images/agents/channel-email.webp?fit=max&auto=format&n=9Brw5At2juy5r5tl&q=85&s=d3992c1332028d2a3f94ade1b811f6d9" alt="The Email Integration window with the agent's email address on agents.easy-peasy.ai, Display name Example Yoga Studio, Reply from your own address, Email signature, AI disclaimer, and the Enable integration switch" width="520" data-path="images/agents/channel-email.webp" />
    </Frame>
  </Step>

  <Step title="Forward your support mailbox (optional)">
    In your email provider, forward your support address to the agent's address:

    * **Gmail and Google Workspace:** **Settings** > **Forwarding and POP/IMAP** > **Add a forwarding address**, or a routing rule in the Admin console.
    * **Outlook and Microsoft 365:** **Settings** > **Mail** > **Forwarding**, or a mail flow rule in the admin center.
    * **Other providers:** look for forwarding or redirect rules.
  </Step>

  <Step title="Send a test email">
    Email a question to the agent's address from a personal address. The reply usually arrives within a minute, in the same thread. Reply again to see the agent keep the context.
  </Step>
</Steps>

## Reply from your own domain

By default, replies come from Easy-Peasy.AI's mail servers with your display name, and replies to them go to the agent. To send from your own address, such as `support@example.com`:

1. Enter it in **Reply from your own address** and click **Save**. Addresses on free mail services such as Gmail can't be used.
2. **Domain verification** shows a TXT record and a CNAME record. Add both at the company that manages your domain's DNS.
3. Click **Verify domain**. DNS changes can take up to 48 hours. When the status shows **Verified**, replies come from your address.

Until then, replies keep coming from the default sender.

## What the agent answers

* Each sender's thread keeps its history, so follow-up emails are answered in context.
* Auto-replies, out-of-office messages, mailing lists, bounces, and spam are ignored, so the agent never gets stuck replying to machines.
* Your [actions](/docs/agents/actions) work in email.

To stop replies, switch off **Enable integration**. Incoming mail is ignored until you switch it back on, and the address stays yours.

<Columns cols={2}>
  <Card title="Instructions and model" icon="sliders" href="/docs/agents/instructions-and-model">
    Tell the agent what to do when it doesn't know.
  </Card>

  <Card title="Channels" icon="share-nodes" href="/docs/agents/channels">
    All the places your agent can answer.
  </Card>
</Columns>