> ## Documentation Index
> Fetch the complete documentation index at: https://easy-peasy.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge, memory, and skills

> Give an employee documents to answer from, see and edit what it remembers, and choose the skills it uses.

Three things make an employee good at your work: **Knowledge** (your documents and pages, which it searches before it answers), **Memory** (what it learns about you and your business as it works), and **Skills** (step-by-step guides for jobs such as research reports). You find all three in the employee's workspace (**Manage** in its direct message).

What every employee should know, such as what your business does and your brand voice, belongs in the [company profile](https://easy-peasy.ai/docs/ai-employees/company-profile.md) instead. You write it once, and every employee reads it.

## Knowledge

Knowledge is the material an employee works from: product docs, policies, price lists, FAQs. It searches its knowledge before it answers, so replies are grounded in your sources instead of guesses.

**1. Open Knowledge**

In the employee's workspace, click **Knowledge**.

**2. Add your sources**

Click **Add knowledge** (**Add source** once it has sources), then upload files, add websites, or paste text. Sources work like an agent's knowledge; see [Knowledge](https://easy-peasy.ai/docs/agents/knowledge.md) in the Agents docs for every kind of source.

**3. Wait for training**

Each source shows its status. When it's ready, the employee can search it.

![Nova's knowledge: one source, the characters used, when it was last trained, and the PDF catalogue marked Trained](https://mintcdn.com/easy-peasyai/n4m2_eaKJOfCT0eD/images/ai-employees/knowledge-sources.webp?fit=max\&auto=format\&n=n4m2_eaKJOfCT0eD\&q=85\&s=a776fb4446e0b020757c67a55c5f8cd4)

To have an employee answer from the same knowledge as one of your [agents](https://easy-peasy.ai/docs/agents/overview.md), pick that agent under **Knowledge base** in the employee's [Profile](https://easy-peasy.ai/docs/ai-employees/profile.md#knowledge-base). **Knowledge** then shows which agent it uses, and **Manage sources** opens that agent's knowledge, where you change it for both.

Only you can add knowledge to your employees.

## Memory

An employee remembers what matters between conversations. It writes most of its memory itself, and you can read and edit all of it under **Memory**.

### Notes

Four notes that are in the employee's mind in every conversation:

| Note | What it holds |
| - | - |
| **Persona notes** | How it refined its role and voice. |
| **About your business** | Facts about your company, products, and customers. |
| **Working memory** | Current projects, logs, and numbers to compare against. |
| **Your preferences** | How you like things done. |

Click into a note to change it, then click **Save**. Each note holds up to 4,000 characters.

![Nova's Memory: Persona notes, About your business and Working memory, each a box the employee fills in as it learns](https://mintcdn.com/easy-peasyai/n4m2_eaKJOfCT0eD/images/ai-employees/memory-notes.webp?fit=max\&auto=format\&n=n4m2_eaKJOfCT0eD\&q=85\&s=eb2b80fb5c20e0741c722ad6a0a8ef38)

### Learned facts

After conversations and routine runs, the employee saves short, dated facts it picked up, such as "Ana at Luma Boutique orders 24 bottles each season". **Profile** facts are always in mind; the rest are recalled when they're recent or relevant, and the employee can search them.

* **To add a fact**, pick its kind (**Profile**, **Log**, or **Note**), type it, and add it.
* **To remove a fact**, click the trash icon next to it.

![Learned facts: a box to add a fact, Profile facts such as the owner's name and reporting conventions, and recent Log and Note facts, each with when it was learned](https://mintcdn.com/easy-peasyai/n4m2_eaKJOfCT0eD/images/ai-employees/memory-facts.webp?fit=max\&auto=format\&n=n4m2_eaKJOfCT0eD\&q=85\&s=8ac9d1ae739da9ee98e6aaf7515a9b1d)

You can also tell the employee in a chat: "Remember that we never ship on Fridays" or "Forget what I said about the spring discount."

### What doesn't become memory

To keep outside text from changing how an employee behaves, some work never writes to its memory:

* [Routines](https://easy-peasy.ai/docs/ai-employees/routines.md) that start from a webhook call or an email. They can read memory but not change it.
* Requests from people you [invited to a group chat](https://easy-peasy.ai/docs/ai-employees/invite-people.md), and conversations in [Slack](https://easy-peasy.ai/docs/ai-employees/slack.md). There the employee reads its four notes, but not its learned facts, which come from your private conversations.

Marky's [memory](https://easy-peasy.ai/docs/marky/memory.md) is separate. Your employees don't read it, and Marky doesn't read theirs.

## Skills

Skills are step-by-step guides an employee follows for specific jobs, such as research reports, data analysis, or documents. They come from the same library as [Marky's skills](https://easy-peasy.ai/docs/marky/skills.md), including skills you write yourself.

In the employee's workspace, click **Skills** and choose:

| Option | What the employee uses |
| - | - |
| **Every active skill** | Every skill that's turned on in your library, including skills you add later. |
| **Only the skills I pick** | Only the skills you tick: a focused toolbox for its role. **Use the recommended set** ticks the skills suggested for the role. |

![Nova's Skills: Every active skill selected, Only the skills I pick, and the library with data-analysis and research-report marked Recommended](https://mintcdn.com/easy-peasyai/n4m2_eaKJOfCT0eD/images/ai-employees/skills-list.webp?fit=max\&auto=format\&n=n4m2_eaKJOfCT0eD\&q=85\&s=c81c9a10a9d7575cbf209807d6b79944)

Click **Manage the library** to add, write, or turn off skills. A skill turned off in the library isn't used by any employee.

> [card] [Company profile](https://easy-peasy.ai/docs/ai-employees/company-profile.md)
>
> What every employee knows about your business.

> [card] [Agents knowledge](https://easy-peasy.ai/docs/agents/knowledge.md)
>
> Every kind of knowledge source, and how training works.


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