Can it look up an order?

Yes. Connect Shopify and it finds an order’s status once the customer gives the order number and the email used at checkout. For other stores, a custom action can look orders up in your own system.

What happens when a customer needs a person?

You decide in the instructions. The agent can take the customer’s details and email your team, or point them to your support address. The chat itself stays with the agent, and your team replies by email.

Can it answer support emails too?

Yes. Forward your support address to your agent’s own email address, or connect Gmail or Outlook so it writes replies in the same thread, as drafts for you to check or sent straight away.

How do I keep its answers accurate?

Train it on your help center and policies, and retrain with one click when they change. In Conversations you can read the chats and correct an answer, and the agent uses your correction from then on.

Which languages does it speak?

It answers in the language each person writes in, more than 80 of them, from the same knowledge.

Customer service that answers in seconds. Day and night, on every channel.

Train an agent on your help center, policies and past answers. It resolves everyday questions on your website, email, WhatsApp and the phone, and passes anything unusual to your team with the details already collected.

Build your agent free

No credit card required · Ready in minutes, no code needed

Halden

Home goods store · Replies instantly

Where is my order #4821?

Order #4821Shipped

OrderedShippedDelivered

It left our warehouse yesterday and arrives on Thursday. Here is your tracking link.

Can I still change the delivery address?

It’s already with the courier, so I can’t change it here. I’ve passed your request to our team, and they’ll email you within the hour.

Ask anything…

Behind the scenes

Looked up order #4821Custom action
Checked the delivery policyKnowledge
Emailed your support teamEmail

Used by teams at

The questions that fill your queue. Answered before anyone waits.

Most support requests ask the same few things. Your agent handles them from your own content, so your team can focus on the conversations that need a person.

Order status
Finds an order’s status through Shopify or your own system, once the customer confirms who they are.
Returns and refunds
Explains your return window and refund steps, and links to the right form.
Account help
Walks customers through passwords, billing and settings, step by step.
Product questions
Answers questions about sizes, features and compatibility from your catalog and docs.
Troubleshooting
Guides customers through fixes from your help articles and how-to videos.
Handover to your team
Takes the customer’s details and emails your team when a case needs a person.

Built from what you already have. No new help desk to learn.

Learns from

Help center
Policies and guides
How-to videos
Answers you’ve corrected

Your agent

Acts with

Order lookup
Shopify
Forms
Email your team

Answers on

Website chat
WhatsApp
Messenger
Gmail and Outlook
Phone calls

When it needs a person, your team gets the whole story.

Tell your agent when to step aside. It collects the customer’s details, sums up the problem and emails it to your team, so nobody has to ask the same questions twice.

Asks for a name, email and order number in the chat
Emails a summary to your support inbox
Keeps every website and WhatsApp chat for you to read
Fix a weak answer once and it stays fixed

Collected in the chat

Name
Email
Order number

New request from your agent

[email protected]

Just now

Delivery address change for order #4821

Hi team, Maya would like order #4821 sent to a new address. The parcel is already with the courier, so the change has to go through the carrier.

Customer: Maya Chen · [email protected]
Order: #4821 · Arrives Thursday
Request: Deliver to a new address

Written by your agent from the chat at 9:42 p.m.

What customers say. Straight from G2, Capterra and Trustpilot.

Easy-Peasy.AI is an incredible chatbot platform! It’s user-friendly, intelligent, and provides accurate and helpful responses. I’m amazed by its capabilities and how it adapts to my needs.

Nermin S.★★★★★Capterra

“The intuitive interface without needing any technical expertise. Use runs fast and the results are highly accurate. Plus, the affordable pricing plans make powerful AI accessible even for individuals and small businesses.”

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“…I use it to create images, bots and access every LLM in one single place. I highly recommend it.”

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Questions, answered.

Still wondering about something? Ask the agent on this page. We built it with the same tools you get.

Can it look up an order?
Yes. Connect Shopify and it finds an order’s status once the customer gives the order number and the email used at checkout. For other stores, a custom action can look orders up in your own system.
What happens when a customer needs a person?
You decide in the instructions. The agent can take the customer’s details and email your team, or point them to your support address. The chat itself stays with the agent, and your team replies by email.
Can it answer support emails too?
Yes. Forward your support address to your agent’s own email address, or connect Gmail or Outlook so it writes replies in the same thread, as drafts for you to check or sent straight away.
How do I keep its answers accurate?
Train it on your help center and policies, and retrain with one click when they change. In Conversations you can read the chats and correct an answer, and the agent uses your correction from then on.
Which languages does it speak?
It answers in the language each person writes in, more than 80 of them, from the same knowledge.