Service Agreement
SERVICE AGREEMENT
This Service Agreement ("Agreement") is entered into as of the [Date] by and between:
PARTIES:
AL MAHA DOMESTIC WORKERS SUPPLY SERVICES
(hereinafter referred to as the "Company"),
a business entity organized under the laws of [jurisdiction], with its principal place of business located at [address].SHAMES
(hereinafter referred to as the "Agent"),
a business entity organized under the laws of [jurisdiction], with its principal place of business located at [address].
WHEREAS, the Company seeks to hire domestic workers through the Agent's services, and the Agent agrees to provide such services under the terms and conditions set forth herein.
NOW, THEREFORE, in consideration of the mutual covenants and agreements contained herein, the parties agree as follows:
1. TERM AND TERMINATION
1.1 Contract Period: This Agreement shall commence on the Effective Date and shall continue in full force and effect for a period of two (2) years.
1.2 Probation Period: A probation period of six (6) months shall apply for each worker deployed.
1.3 Repatriation Liability: In the event that a worker is repatriated during the probation period for reasons including but not limited to pregnancy, homesickness, refusal to work, absconding, or other irrelevant situations, the worker shall be liable to pay the full amount of expenses incurred by the Company related to the worker’s processing, including visa cancellation and airfare back to their home country.
2. AGENT RESPONSIBILITIES
2.1 Medical Test: The Agent shall be responsible for all expenses if the worker fails to pass the medical test in the UAE before commencing work.
2.2 CID and Health Rejection: If a worker is rejected by the UAE CID or Ministry of Health, the Agent must either replace the worker if the sponsor agrees or issue a full refund if the sponsor does not require a replacement.
3. DEPLOYMENT RULES AND REQUIREMENTS
3.1 Scope of Work: The worker's primary responsibilities will include cleaning, cooking assistance, ironing, washing clothes, childcare, and other related domestic tasks.
3.2 Salary: The worker's salary will be specified in the job offer.
3.3 Work Conditions: Workers shall not have days off unless otherwise agreed upon and are prohibited from using personal mobile devices during working hours.
3.4 Conduct: Workers are prohibited from engaging in physical relationships or becoming pregnant during the contract period.
3.5 Documentation: Workers who have previously worked in the UAE must provide a copy of their old UAE ID, last exit visa, and exit permit.
4. PRE-ARRIVAL TERMS
4.1 Deployment Procedures: The Agent may only proceed with deployment once the applicant has been approved by the Agency.
4.2 Back-Out Liability: Should a worker back out of the agreement after the visa is released, the Agent shall cover all associated costs for visa cancellation and guarantee insurance.
4.3 Sponsor Cancellation: If the sponsor cancels the visa due to financial or personal reasons, the sponsor shall be responsible for all cancellation fees. If the cancellation is due to worker inaccuracy, refusal to work, or delayed transactions by the Agency, the Agency shall cover those costs.
5. PAYMENT TERMS
5.1 Service Fee: The Company shall pay the Agent a fee of 7,500 AED (Seven Thousand Four Hundred Dirhams) for each deployed worker. Payment shall be made within 3-5 working days following the worker's arrival.
5.2 Exclusivity of Payments: The Company disclaims any liability for payments to third parties other than the Agent in relation to any deployed worker.
5.3 Guarantee and Compensation: The Agent guarantees worker performance for a period of 12 months upon arrival. The Agent shall compensate the Company in the amount of USD 1,000 for each of the following occurrences within the first six months from the worker’s arrival:
a) The housemaid runs away
b) The housemaid is deemed unfit to work in the UAE
c) The housemaid refuses to work and requires repatriation
d) The housemaid lacks professional competency or personal conduct
6. CV SENDING TERMS AND CONDITIONS
6.1 Interview and Acceptance Criteria: Applicants must undergo an initial interview by the Agency. Those with a history of absconding from previous employers are not acceptable.
6.2 Documentation Required: The Agent must provide correct contact details and videos of applicants. CVs must include a 2x2 and full-body picture, passport copy, medical certificate, and any supporting documents.
6.3 Monthly Submission: The Agency must submit a minimum of 10 to 20 CVs of non-skilled workers per month, with age restrictions of 23 to 40 years.
6.4 Qualifications: The Agency must ensure qualified workers meet the Company’s and direct employers’ requirements. CVs must indicate if the applicant has worked in the UAE before and if they have relatives in the country. If applicants can cook, the CV must specify their culinary skills and training.
6.5 Language Requirements: All applicants must be proficient in English or Arabic.
7. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of [jurisdiction]. Any disputes arising out of or in connection with this Agreement shall be settled in the competent courts located in [jurisdiction].
IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the day and year first above written.
AL MAHA DOMESTIC WORKERS SUPPLY SERVICES
By: ___________________________
Name: ________________________
Title: _________________________
Date: _________________________
SHAMES
By: ___________________________
Name: ________________________
Title: _________________________
Date: _________________________
End of Agreement
This Service Agreement captures the terms specified and is structured to protect the interests of both parties involved. Legal review and adjustments may be necessary to ensure compliance with local laws and practices.
