AI receptionist and answering service

Every call answered. Even when you can’t pick up.

Your AI receptionist answers your business line with your greeting, replies from your website and documents, books appointments into Google Calendar and takes messages. Around the clock.

Build your agent free

Free to build and test. Phone calls need a paid plan and your own Twilio number.

Example: an AI receptionist answers a plumbing company’s phone after hours, offers the caller a time and books the visit into Google Calendar.

Easy-Peasy.AI is used by teams at

Everything your front desk does on the phone. Without the hold music.

Your receptionist learns your business from your website and documents, then takes the calls that keep pulling you away from work.

Answers questions

Opening hours, prices, services, the areas you cover: it answers from what you’ve taught it, in a natural voice.

Books appointments

With Google Calendar connected, it checks your free times while the caller is on the line and books the one they pick.

Takes messages and leads

It asks for a name, a number and the reason for the call, then emails your team and saves the details to Leads.

Answers after hours

Nights, weekends and holidays. Callers get an answer instead of a voicemail beep, and you find the booking in your calendar in the morning.

A real conversation. Not a phone menu.

No “press 1 for bookings”. Callers say what they need in their own words, and your receptionist answers in a natural voice.

Example: the receptionist is listing free times when the caller cuts in to ask about Saturday, and it stops and answers the new question.

  • Callers can interruptIt stops talking the moment the caller does, and listens.
  • Short, spoken answersA sentence or two at a time, with no links or lists read aloud.
  • Remembers the whole callAsk about prices, then say “book it”, and it knows what you mean.
  • Your greeting, your callers’ languageWrite what it says when it picks up, and set each number’s language from more than 30 languages and accents.
  • The same brain as your chatCalls use your agent’s knowledge, instructions and actions, so callers hear the same answers your website gives.

Your number, your Twilio account. We do the wiring.

Calls come in through a phone number in your own Twilio account. Twilio bills the number and the minutes, and you set up everything else in your agent.

  1. 1Build your agentAdd your website and documents, write a few instructions and test the answers in the Playground. This part is free.
  2. 2Get a Twilio numberBuy a voice number in Twilio, about $1.15 a month for a US local number, or use one you already have there.
  3. 3Switch on Twilio’s AI featuresIn Twilio’s voice settings, enable the Predictive and Generative AI/ML Features Addendum. Without it, calls end as soon as they start.
  4. 4Connect the number to your agentPaste your Account SID, Auth Token and number, write a greeting and choose a language. We point the number at your agent for you.
  5. 5Call itDial your number and talk to your receptionist.
Read the setup guide

Already have a business number? Keep it: forward its calls to your Twilio number, or move the number over to Twilio.

Example: the phone settings of an agent, with the Twilio account details, the number, a greeting and the language filled in, and the number connected.

Built for businesses that live on the phone. And can’t always pick up.

Give it your services, prices and policies, and it handles the calls your business gets every day.

  • Clinics and dental offices

    Answers questions about opening hours, services and the insurance you accept, and books appointments.

    A caller asks: Can I book a cleaning for next week?

  • Salons and spas

    Books cuts, color and treatments, and tells callers what things cost and how long they take.

    A caller asks: Do you have anything on Saturday morning?

  • Home services

    For plumbers, electricians and HVAC technicians: it answers while you’re on a job, books visits and notes the details.

    A caller asks: My heating stopped working. Can someone come today?

  • Real estate

    Answers questions about your listings and books showings, whatever time buyers call.

    A caller asks: Is the house on Elm Street still available?

  • Restaurants and cafés

    Answers questions about opening hours, the menu and parking, and takes reservations.

    A caller asks: Do you have a table for four at 7?

  • Law firms and agencies

    Answers first questions, takes the caller’s details and books consultations.

    A caller asks: Can I book a first consultation this week?

See everything AI agents can do

AI receptionist or a person? An honest comparison.

A person is still better at some calls. Here is where each option fits, so you can decide which calls to hand over.

Picks up at night, on weekends and on holidays

Yes
AI receptionist
Always
No
Human receptionist
During office hours
Yes
Answering service
Often, depending on the plan

Knows your prices, services and policies

Yes
AI receptionist
Learns them from your website and documents
Yes
Human receptionist
After training
Partly
Answering service
From a script you provide

Books appointments into your calendar

Yes
AI receptionist
Into Google Calendar
Yes
Human receptionist
Yes
Partly
Answering service
Some do

Transfers a call to you

No
AI receptionist
Not yet. It takes a message instead
Yes
Human receptionist
Yes
Yes
Answering service
Usually

Handles unusual or sensitive calls

Partly
AI receptionist
Follows your instructions
Yes
Human receptionist
With judgment
Partly
Answering service
It varies

What you pay

AI receptionist
From $16 a month, plus Twilio’s minutes: about $0.08 a minute in the US
Human receptionist
A salary
Answering service
A monthly fee, often charged per minute or per call

What it costs. Your plan, plus Twilio’s minutes.

No setup fee from us. You pay for a plan here, and for the number and the call minutes at Twilio, in your own account.

Your Easy-Peasy.AI plan

Build and test your agent free. Answering phone calls needs a paid plan: Starter is $16 a month, or $8 a month billed yearly.

  • The same agent also answers on your website, WhatsApp and more
  • Replies count toward your plan, the same as chat replies
Compare plans

Twilio, billed by Twilio

Your number and your call minutes are charged to your own Twilio account. Prices below are for the US.

  • Local number: $1.15 a month
  • Calls: about $0.08 a minute
Twilio’s voice prices

Estimate your Twilio bill

Move the sliders to match your business.

300
3 min

About this much a month at Twilio

$71.80

900 minutes of calls
$70.65
Local phone number
$1.15

Plus your Easy-Peasy.AI plan, from $16 a month.

Twilio’s US prices on October 21, 2026: $0.07 a minute for ConversationRelay, which listens and speaks on the call, $0.0085 a minute to receive a call on a local number, and $1.15 a month for the number. Prices differ by country and can change.

Questions, answered.

Still wondering about something? Ask the agent on this page. It runs on the same platform your receptionist would.

Read the setup guide

  • How much does an AI receptionist cost?

    You need a paid Easy-Peasy.AI plan, from $16 a month on Starter, plus Twilio’s charges in your own Twilio account. In the US that’s about $1.15 a month for a local number and about $0.08 a minute for calls. Building and testing your agent is free.

  • Is there a free AI receptionist?

    You can build your agent, train it on your business and test its answers for free, and talk to it out loud in the Playground for up to 10 minutes every 30 days. Answering real phone calls needs a paid plan.

  • Do I need a Twilio account?

    Yes. Calls come in through a phone number in your own Twilio account, and Twilio bills the number and the minutes directly. You can buy a number there in a few minutes or use one you already have. To keep your current business number, forward its calls to the Twilio number or move the number to Twilio.

  • Can it transfer a call to me?

    Not yet. It answers questions, books appointments and takes messages. When a caller needs a person, have it take their name, number and reason and send them to you by email, so you can call back.

  • Which languages can it speak?

    Each phone number has one language, set with a code such as en-US, en-GB, es-ES, fr-FR, de-DE or ja-JP. Twilio offers more than 30 languages and accents for these calls, so check that yours is on its list before you connect a number.

  • Does it sound like a real person?

    It speaks in a natural voice, keeps its answers short and lets callers interrupt it. You write the greeting yourself, and many businesses use it to tell callers they’re talking to an AI assistant.

  • What happens when it doesn’t know the answer?

    It answers from your knowledge and instructions, and it’s told not to make things up. Tell it what to do when it isn’t sure, such as taking a message for your team.

  • Can it book appointments?

    Yes. Add the Google Calendar action and it checks your free times during the call and books the slot the caller picks into your calendar. It asks for the caller’s name and email to make the booking. Actions are included in every paid plan.

  • Is it the same agent as my website chat?

    Yes. One agent answers on your website, WhatsApp, email and the phone, with the same knowledge and instructions. On calls it switches to a short, spoken style.

Never miss the next call.

Build and test your agent free. When you’re ready for calls, connect a Twilio number on any paid plan.

Build your agent free