Shopify AI chatbot

A shop assistant that knows your catalog. And where every order is.

Connect your Shopify store and paste one line into your theme. Your AI agent finds products with prices and links, answers shipping and returns questions, and shares order status once the customer’s details match.

Build your agent free
  • Product search and order status
  • Your own app, not from the App Store
  • Shopify on paid plans

Example: a shopper on a candle store asks for a candle that smells like the sea. The agent searches the Shopify catalog and shows two matching candles with their prices.

Used by teams at

Every question between browsing and buying. Answered on the spot.

Shoppers leave when they can’t find an answer. Your agent knows your catalog and your policies, so it answers straight away and points them to the right product.

  • Finds products

    Searches your catalog and suggests matching products with prices and links.

  • Shares order status

    Tells customers where their order is once the order number and checkout email match.

  • Shipping and returns

    Explains delivery times, costs and your returns policy, from your own pages.

  • Shows buttons

    Sends visitors to booking, pricing or checkout pages with a button in the chat.

  • Captures leads

    Collects names, emails and anything else you ask for, one question at a time, and saves them to Leads.

  • Speaks their language

    Replies in the language each customer writes in, from the same knowledge.

Connect your store in three steps. No app to install from the App Store.

  1. 1

    Create an app in Shopify

    In your Shopify admin, open Settings, then Apps and sales channels, and build an app in the Dev Dashboard with read_products and read_orders.

  2. 2

    Connect your store

    In your agent’s Shopify window, enter your .myshopify.com domain and the app’s Client ID and Client secret, and click Save.

  3. 3

    Add the chat to your theme

    Copy the chat widget code and paste it into layout/theme.liquid, just before </body>.

Read the Shopify setup guide

The agent’s Shopify window with the candle store connected, read access to products and orders, and the chat code ready to paste into the theme.

Order status, without the risk. Details first, then the answer.

When a customer asks where their order is, the agent asks for the order number and the email used at checkout, and shares the status only when both match.

  • The order number and checkout email must match
  • Orders older than 60 days with read_all_orders
  • In the store chat and on your shareable link
  • Revoke access by uninstalling the app

The store chat asking a customer for her order number and checkout email, then sharing that the order is out for delivery, with a note that it was shared only after both matched.

Good to know. Shopify, in plain words.

Paid plans
Shopify is on paid plans, and you can build and test your agent for free first.
Read-only access
The app you create can only read products and orders. Uninstall it in Shopify to revoke access at once.
In your store’s chat
Product search and order status work in the chat on your store, the shareable link and the Playground, not on WhatsApp or other channels.
New theme, same code
If you publish another theme later, paste the chat code into that theme too.
Pause at any time
Switch the integration off and the agent stops using your store data. The chat stays on your theme until you remove the code.
More for online stores
See how an AI agent helps e-commerce teams, from sizing questions to returns, on any platform.AI agents for e-commerce

What customers say. Straight from G2, Capterra and Trustpilot.

Easy-Peasy.AI is an incredible chatbot platform! It’s user-friendly, intelligent, and provides accurate and helpful responses. I’m amazed by its capabilities and how it adapts to my needs.

Nermin S.★★★★★Capterra

“The intuitive interface without needing any technical expertise. Use runs fast and the results are highly accurate. Plus, the affordable pricing plans make powerful AI accessible even for individuals and small businesses.”

Ronit S.★★★★★G2

“…I use it to create images, bots and access every LLM in one single place. I highly recommend it.”

Dennis Cambronero★★★★★Trustpilot

Questions, answered.

Still wondering about something? Ask the agent on this page. We built it with the same tools you get.

  • Is it a Shopify app?

    Not one from the App Store. You create a private app in your own Shopify account with read access to products and orders, so nothing is installed from the App Store and you can revoke access at any time.

  • Can it tell customers where their order is?

    Yes, once the customer gives the order number and the email used at checkout. It shares the status only when both match.

  • Can it find orders older than 60 days?

    Yes, if you add the read_all_orders permission to the app. Without it, the agent can look up orders from the last 60 days.

  • Does product search work on WhatsApp or Messenger?

    Product search and order status work in the chat on your store, the shareable link and the Playground. On other channels the agent answers from your knowledge.

  • Which plan do I need?

    Shopify is on paid plans. You can build and test your agent on the Free plan first.

  • Will it slow down my site?

    No. The bubble shows as soon as the page loads, and the chat itself loads in the background once the page has settled.

  • What can my agent learn from?

    Websites and sitemaps, PDF, Word, CSV, TXT and EPUB files, YouTube videos, plain text and Q&A pairs. You can retrain it with one click whenever something changes.

  • Which languages does it speak?

    It replies in the language each customer writes in, more than 80 of them, from the same knowledge.

One agent. Every channel. Same answers, wherever customers find you.

See everything AI agents can do

Your store could be answering shoppers by lunchtime.

Free to start. No credit card, no code.

Build your agent free

Guides and tutorials

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