Skip to main content
Your agent can answer a real phone number. Callers hear your greeting, ask their questions out loud, and the agent answers in a natural voice from the same knowledge as in chat. They can interrupt it, just like a person. The number lives in your own Twilio account. For voice calls from your website chat, see Voice calls.
Phone calls are available on paid plans. You also need a Twilio account and a phone number that supports voice. Twilio bills the number and call minutes to your Twilio account.

​
Connect a phone number

1

Copy your Twilio keys

Sign in to the Twilio Console. Under Account Info on the home page, copy the Account SID (it starts with AC) and the Auth Token.
2

Get a voice number

In the Twilio Console, go to Phone Numbers > Manage > Buy a number, check Voice, and buy a number. You can also use a number you already have in Twilio.
3

Turn on Twilio's AI features

In the Twilio Console, go to Voice > Settings > General. Under Predictive and Generative AI/ML Features Addendum, select Enabled and click Save. Without this, calls end right after they start.
4

Connect the number

In Easy-Peasy.AI, open your agent, click Channels, and click Connect on Phone Calls (Twilio). Fill in:Click Save. Your keys and number are checked, and the number’s voice settings in Twilio are updated for you.
5

Call your agent

Dial your Twilio number. You hear your greeting; then ask a question.
On a Twilio trial account, Twilio plays a short message first and asks you to press a key, and only the phone number you verified with Twilio can call. Upgrading your Twilio account removes both limits.

​
How it works

  • The agent keeps answers short and suited to speech, and remembers what was said earlier in the call.
  • Your actions work on calls.
  • Each phone number can be connected to one agent.
  • Replies use your plan’s words like chat replies. Twilio charges for the number and the call minutes in your Twilio account.
To stop answering calls, switch off Enable integration. Callers then hear a message that the assistant is paused.
Turn on the Predictive and Generative AI/ML Features Addendum in Twilio (step 3). On a trial account, press a key when Twilio’s trial message plays.
Set Language to your callers’ locale, for example en-GB or en-AU, and click Save.

Voice calls

Calls from your website chat.

Channels

All the places your agent can answer.