Tidio alternative

Let AI answer the chats, for one flat monthly price.

Tidio is live chat for your team, with Lyro AI sold by the conversation, from $39 a month for 50. Easy-Peasy.AI is an AI agent first: it answers from your website and files on your site, WhatsApp, Messenger, Telegram, LINE, email and the phone, on plans with no message cap.

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Last checked: October 2026Every Tidio fact links to its source

Easy-Peasy.AIAI agent builder
TidioLive chat with the Lyro AI agent
Price to start
Free plan, then $16/moStarter $29/mo; Lyro extra[1]
AI replies
Flat plan, no message capLyro: from $39 for 50 a month[1]
Choice of AI model
46 models, you pickClaude and Tidio’s own[2]
Telegram and LINE
Telegram free, LINE paidTelegram on Plus; no LINE[3][4]
Live chat with your team
NoLive chat inbox[1]

The short version. Both are good tools. They suit different teams.

Choose Easy-Peasy.AI if

  • You mostly want AI to answer, and you’d rather not buy AI conversations in tiers on top of a live chat plan.
  • Your customers are on Telegram, LINE, Slack or the phone, and you want them on the first paid plan.
  • You want to pick the AI model, from 46 models from 9 AI labs.

Stay with Tidio if

  • Your team answers chats live: Tidio is a full live chat and helpdesk, with a shared inbox, ticketing and mobile apps.
  • You sell on Shopify and want product cards with add-to-cart in the chat, or orders managed from the inbox.
  • You need Instagram DMs and comments in the same place.

Easy-Peasy.AI vs Tidio, feature by feature. Checked October 2026.

Easy-Peasy.AI compared with Tidio
FeatureEasy-Peasy.AITidio
Price and plans
Price to startFree plan, then $16 a month ($8 a month billed yearly)Free plan; Starter $29 a month ($24.17 billed yearly); Growth from $59 ($49.17)[1]
Free plan1 agent and 100 messages every 30 days, no card needed50 conversations a month, plus 50 Lyro conversations once[1][5]
What you pay forA flat monthly plan with no message cap. Premium models use your plan’s words; 8 models use nonePlans count conversations your team answers. Lyro AI is bought separately, from $39 a month for 50 conversations to $700 for 1,000[1]
Team members1 user on individual plans; Teams plans start at 3 seats and share agents10 on Free, Starter and Growth[1]
Remove the vendor badgeYour name, colors and avatar on every plan; hide the badge from Unlimited 200Not removable on Free or Starter; a $20 a month add-on on Growth[1]
AI and knowledge
Choice of AI model46 models from 9 AI labs, including OpenAI, Anthropic, Google. Switch any timeLyro runs on Claude and Tidio’s own models[2]
What it learns fromWebsites, sitemaps, PDF, Word, CSV, TXT, EPUB, YouTube, text and Q&AWebsite pages, Q&A (with CSV import), PDFs and a public Zendesk help center[6]
Keeping knowledge currentGoogle Drive and OneDrive files re-checked every 6 hours on paid plans; retrain a website in one clickWeekly website re-sync on Plus and Premium[7]
Channels
Website chatChat bubble, shareable link and iframe, on every planLive chat widget[1]
WhatsAppPaid plans, connected in one clickLyro can answer[7]
Facebook MessengerEvery planLyro can answer[7]
InstagramNot availableLyro can answer[7]
TelegramEvery planPlus and Premium[3]
LINEPaid plansNot in its integrations[4]
SlackEvery planTeam alerts, on Plus and Premium[8]
EmailPaid plans: its own address, forwarding, or your Gmail or Outlook mailboxLyro answers the first message of an email ticket[7]
Phone callsPaid plans, on your own Twilio number (Twilio bills the minutes)Moves a chat to SMS or a call through Twilio, on Plus and Premium[9]
ShopifyPaid plans: product search and order statusProduct recommendations and Shopify actions[1]
Actions and control
Actions during a chatPaid plans, 3 to 640 per agent: buttons, forms, data collection, meeting booking, web search, your own APILyro Actions call your API: 1 without the Lyro plan, 3 with it, 10 on Plus[10]
Live chat with your teamNo. The agent answers every message; there is no inbox for your team to take over a chatShared inbox, ticketing and handoff from Lyro[1][7]

Numbers in brackets link to the Tidio page each fact comes from. Our side links to our docs. Plans and features change: check both sites before you decide.

What’s actually different. The three that matter most.

01

AI isn’t an add-on

Tidio’s plans pay for the chats your team answers, and Lyro AI is bought separately, from $39 a month for 50 conversations to $700 for 1,000. Our plans are built around the AI agent and have no message cap: premium models use your monthly words, and 8 models, such as DeepSeek V4 Flash and GLM 5.3, use none.[1]

02

Telegram, LINE and the phone on the first paid plan

Tidio adds Telegram, Slack alerts and Twilio on its Plus plan, from $300 a month, and doesn’t list LINE. Our Starter plan includes WhatsApp, LINE, email and phone calls, and Telegram, Messenger and Slack work on the free plan too.[3][9][1][4]

03

You pick the AI model

Lyro runs on Claude and Tidio’s own models. Our agents run on the model you choose, from 46 models from 9 AI labs, and you can switch any time without retraining.[2]

What you’d pay. US dollars before tax, checked October 2026.

Tidio

As listed on Tidio’s own pages

  • Free[1][5]

    $0

    • 50 conversations a month
    • 50 Lyro conversations, once
    • Tidio branding

  • Starter[1]

    $29/mo

    $24.17/mo billed yearly

    • 100 conversations a month
    • Live chat and ticketing
    • 10 seats

  • Growth[1]

    from $59/mo

    from $49.17/mo billed yearly

    • From 250 conversations a month
    • Shopify actions, analytics
    • Remove branding for $20 a month

  • Lyro AI Agent[1]

    from $39/mo

    from $32.50/mo billed yearly

    • 50 AI conversations a month
    • Up to 1,000 for $700
    • Needed for AI past the first 50

Tidio counts the conversations your team replies to, and Lyro’s AI conversations are bought separately in monthly tiers. The free 50 Lyro conversations don’t renew, and auto-upgrade, on by default for new projects on monthly plans, moves you to the next tier at 95% of a limit.[1][5][11]

Easy-Peasy.AIToday’s prices from our checkout

  • Free

    $0

    No credit card

    • 1 agent
    • 1M characters of knowledge per agent
    • 100 messages every 30 days
    • Website, shareable link, Telegram, Messenger and Slack
    • Try voice calls in the Playground

  • Starter

    $16/mo

    $8/mo billed yearly

    • 2 agents
    • 3 actions per agent
    • 5M characters of knowledge per agent
    • 25,000 words a month on premium models
    • Every channel, including WhatsApp, email and phone
    • Actions, lead form and daily summaries

  • Unlimited

    $32/mo

    $16.50/mo billed yearly

    • Everything in Starter
    • 4 agents
    • 8 actions per agent
    • 10M characters of knowledge per agent
    • 100,000 words a month on premium models

  • Unlimited 200

    $48/mo

    $28/mo billed yearly

    • Everything in Unlimited
    • 8 agents
    • 16 actions per agent
    • 20M characters of knowledge per agent
    • 200,000 words a month on premium models
    • Voice calls in your website chat
    • No Easy-Peasy.AI badge

Paid plans have no message cap. Replies from premium models use your plan’s monthly words; 8 models, such as DeepSeek V4 Flash and GLM 5.3, use none. Phone minutes are billed by Twilio.

Build your agent freeAll agent plans

In fairness

When Tidio is the better choice.

We’d rather you pick the right tool than switch and regret it. Tidio is the stronger choice if:

  • 1

    Your team answers chats. Tidio is a full live chat and helpdesk with a shared inbox, ticketing, macros, and apps for phone and desktop.[1][8]

  • 2

    You sell on Shopify and want product recommendations in the chat and orders managed from the inbox.[1]

  • 3

    You need Instagram messages in the same inbox, answered by AI or your team.[7]

  • 4

    You use visual chatbot flows for marketing, such as discount pop-ups.[1]

Switching from Tidio. Four steps, no code.

Lyro’s knowledge is usually your website and a list of Q&As, and both come across in minutes.

  1. 1

    Build the agent from your website

    Enter your website when you create the agent. It reads up to 100 pages, writes its own instructions and matches your brand colors.

    How it works
  2. 2

    Bring your Q&As and files

    Add your Lyro Q&As as Q&A pairs, upload PDFs, or sync documents from Google Drive or OneDrive so they stay current.

    How it works
  3. 3

    Recreate your Lyro Actions

    A Custom Action calls the same API your Lyro Action did, for example to look up an order. Test it in the Playground.

    How it works
  4. 4

    Swap the widget and connect channels

    Replace the Tidio widget with our one-line snippet, then connect WhatsApp, Messenger, Telegram or your Shopify store.

    How it works

What customers say. Straight from G2, Capterra and Trustpilot.

Easy-Peasy.AI is an incredible chatbot platform! It’s user-friendly, intelligent, and provides accurate and helpful responses. I’m amazed by its capabilities and how it adapts to my needs.

Nermin S.★★★★★Capterra

“The intuitive interface without needing any technical expertise. Use runs fast and the results are highly accurate. Plus, the affordable pricing plans make powerful AI accessible even for individuals and small businesses.”

Ronit S.★★★★★G2

“…I use it to create images, bots and access every LLM in one single place. I highly recommend it.”

Dennis Cambronero★★★★★Trustpilot

Questions, answered.

Still wondering about something? Ask the agent on this page. We built it with the same tools you get.

  • Is Easy-Peasy.AI a good Tidio alternative?

    If you mostly want AI to answer your customers, yes: it answers from your website and files on your site, WhatsApp, Messenger, Telegram, LINE, Slack, email and the phone, on plans with no message cap. If your team answers chats live, Tidio’s live chat inbox does something we don’t.

  • How much does Tidio’s Lyro AI cost?

    As of October 2026, Lyro is $39 a month for 50 AI conversations ($32.50 billed yearly), rising to $700 a month for 1,000. Free accounts get 50 Lyro conversations once. Larger volumes are on Tidio’s Plus and Premium plans.

  • How much does Tidio cost?

    Tidio has a free plan, Starter at $29 a month ($24.17 billed yearly), Growth from $59 ($49.17), Plus from $300 a month plus usage, and Premium by quote. Lyro AI is bought on top, except for the first 50 conversations.

  • Can a person take over a chat in Easy-Peasy.AI?

    No. There is no live chat for your team. The agent answers every message and can collect contact details or email your team when someone needs a person.

  • Does Easy-Peasy.AI work with Shopify?

    Yes, on paid plans. The agent searches your products with prices and links, and tells customers where their order is once the order number and checkout email match.

  • Does Easy-Peasy.AI have a free plan?

    Yes. The Free plan includes 1 agent and 100 messages every 30 days on your website, Telegram, Messenger and Slack, with no credit card needed.

More comparisons. Same rules: official sources, checked dates.

All comparisons
AI agents overviewCustomer service agentsSales agentsAgent docsChannelsLimits and usage

Sources

Last checked: October 2026

Every fact about Tidio on this page comes from Tidio’s own pricing page, docs or help center (or an archived copy of them), or from the company that owns it. Facts about Easy-Peasy.AI come from our product and docs. Seen something out of date? Tell us.

  1. [1]Tidio pricing pagetidio.com/pricing/
  2. [2]Tidio: Lyro AI agenttidio.com/ai-agent/
  3. [3]Tidio: Telegram integrationtidio.com/integrations/telegram/
  4. [4]Tidio integrationstidio.com/integrations/
  5. [5]Tidio help: the Lyro AI agent limithelp.tidio.com/hc/en-us/articles/13924459295900-The-Lyro-AI-agent-limit
  6. [6]Tidio help: Lyro’s data sourceshelp.tidio.com/hc/en-us/articles/14543666652316-Data-sources-Lyro-s-knowledge-base
  7. [7]Tidio help: Lyro, the conversational AI agenthelp.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent
  8. [8]Tidio FAQtidio.com/faq/
  9. [9]Tidio: Twilio integrationtidio.com/integrations/twilio/
  10. [10]Tidio help: Lyro Actionshelp.tidio.com/hc/en-us/articles/20344365583132-Lyro-Actions
  11. [11]Tidio help: automatic upgradeshelp.tidio.com/hc/en-us/articles/13590446473372-Automatic-upgrades

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