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One agent can answer on many channels at once, with the same knowledge, instructions, and actions everywhere. Open your agent and click Channels to connect them.
The Channels page: Your website with Chat bubble, Shareable link, and Iframe embed, and Messaging & voice with Telegram, WhatsApp, LINE, and Phone Calls (Twilio)

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Available channels

On the Free plan, the paid channels show Pro and an Upgrade button.

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Connect a channel

Click Connect on a channel’s card. Most channels open a window where you sign in or paste a key; each channel’s page has the steps. The book icon on a card opens its setup guide.
Messaging & voice channel cards: Telegram, WhatsApp, LINE, Phone Calls (Twilio), Shopify, Email, Facebook Messenger, Slack, WordPress, and Basecamp Chatbots, each with a Connect button
Once connected, a card shows Connected. Connected at the top of the page filters to your connected channels, and the search box finds a channel by name.

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Pause a channel

Open a connected channel and switch off Enable integration. The agent stops answering on that channel until you switch it back on, and the card shows Paused. Your other channels keep working.

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What works where

Buttons, forms, and suggested messages are made for the website chat. Conversations lists chats from the website, WhatsApp, Messenger, LINE, and Telegram.

Website

Start with the chat bubble on your site.

WhatsApp

Connect a WhatsApp Business number in one click.