m.me link. You connect it by signing in with Facebook; no developer account or app review is needed. Messenger is available on every plan, including Free.
You need a Facebook Page and admin access to it. Personal profiles can’t be connected.
Connect Messenger
1
Start the connection
Open your agent, click Channels, and click Connect on Facebook Messenger. Facebook’s sign-in window opens.
2
Choose your Page
Sign in with the Facebook account that manages your Page, approve the permissions, and select the Pages the agent should answer for.
3
Send a test message
Message your Page from another account, or open
m.me/YourPageName, and ask a question.Manage your Pages
Once connected, open the Messenger card to see Manage Facebook Pages: every connected Page with its status and a switch to pause it. Connect a New Facebook Page adds another Page. Your actions work on Messenger, and conversations appear in Conversations under Messenger. The agent answers text messages.Tips
- Train the agent on the questions your Page inbox gets most: opening hours, prices, bookings, shipping.
- Tell it in the instructions what to do when it doesn’t know, for example “Say a team member will reply during business hours.”
- To take over a conversation, pause the Page on the manage page and reply from your Page inbox.
Connect a WhatsApp Business number.
Channels
All the places your agent can answer.