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Your agent can answer your team in Slack: in direct messages, and in channels when someone @mentions it. It’s a quick way to give everyone access to your handbook, policies, or product docs. Slack is available on every plan, including Free.
You need permission to install apps in your Slack workspace, or a workspace admin who approves it.

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Add your agent to Slack

1

Start the connection

Open your agent, click Channels, and click Connect on Slack. Slack’s authorization page opens.
2

Allow access

Pick your workspace at the top right, choose the channel to post in, and click Allow.
3

Ask it something

In Slack, find the app under Apps in the sidebar and send it a message. To use it in a channel, add the app to the channel and @mention it with your question.

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How it works

  • In direct messages the agent answers every message. In channels it answers when it’s @mentioned, in a thread.
  • Each person’s conversation keeps its history. Type /clear to start over.
  • Your actions work in Slack.
Once connected, open the Slack card to see Manage Slack Workspaces: each workspace with its channel, its status, and a switch to pause it. Connect a New Slack Workspace adds another workspace.

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Tips

  • Train the agent on your internal documents: handbook, IT guides, benefits, product specs.
  • Create a channel such as #ask-the-agent and add the app there, so answers are visible to everyone.
  • In the instructions, say where to send people when the agent doesn’t know, for example “Point people to #it-helpdesk.”

Knowledge

Upload your internal documents.

Channels

All the places your agent can answer.