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Your agent can reply to messages sent to your Facebook Page, from Facebook, the Messenger app, or an m.me link. You connect it by signing in with Facebook; no developer account or app review is needed. Messenger is available on every plan, including Free.
You need a Facebook Page and admin access to it. Personal profiles can’t be connected.

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Connect Messenger

1

Start the connection

Open your agent, click Channels, and click Connect on Facebook Messenger. Facebook’s sign-in window opens.
2

Choose your Page

Sign in with the Facebook account that manages your Page, approve the permissions, and select the Pages the agent should answer for.
3

Send a test message

Message your Page from another account, or open m.me/YourPageName, and ask a question.
Each Page answers through one agent. If you connect a Page that’s already on another agent, it’s paused there.

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What the agent answers

While the agent writes, the person sees Seen and typing dots. Replies are plain text, because the Messenger apps show formatting symbols like ** as they are, and long answers arrive as several messages. Your actions work on Messenger, and conversations appear in Conversations under Messenger.

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Take over a conversation

Reply from your Page inbox in Meta Business Suite. The agent steps back in that conversation and stays quiet until an hour has passed since your last reply there; then it answers again. Other conversations aren’t affected. Instant replies and away messages you set up in Meta Business Suite don’t count as taking over. To stop the agent on the whole Page, switch the Page off on the manage page.

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Manage your Pages

Open the Messenger card to see Manage Facebook Pages: every connected Page with its status and a switch to pause it. Connect a New Facebook Page adds another Page. If Facebook disconnects a Page, for example after you change your Facebook password or remove Easy-Peasy.AI from your Business Integrations, the Page shows RECONNECT NEEDED and we email you. Click Reconnect and sign in with Facebook again.

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Tips

  • Train the agent on the questions your Page inbox gets most: opening hours, prices, bookings, shipping.
  • Tell it in the instructions what to do when it doesn’t know, for example “Say a team member will reply during business hours.”
  • Let people know they’re talking to an AI assistant, for example with “Introduce yourself as our AI assistant” in the instructions. Meta requires this in some places, such as California and Germany.
Check that the Page shows ACTIVE on the manage page. If it shows RECONNECT NEEDED, click Reconnect. The agent also stays quiet for an hour in a conversation where someone replied from the Page inbox.
Another app or assistant on your Page is answering too, such as a chatbot app or an AI assistant you turned on in Meta Business Suite. Turn the other one off.
Instagram direct messages aren’t an agent channel.

WhatsApp

Connect a WhatsApp Business number.

Channels

All the places your agent can answer.