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Everything about your plan is on Settings > Subscription. You can also get there from the account menu under the logo.
The Subscription tab: the current plan with its renewal date, buttons for Change plan, Edit payment details, and View billing history, and the image and video credits used this period
The card at the top shows your plan, its status, and the date your allowance renews. Payments are handled by Stripe, so the buttons open Stripe’s secure billing page in the same window.
On a team, only the account owner can manage the subscription. Team members see a message asking them to talk to the owner.

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Upgrade or change your plan

1

Pick a plan

Scroll to Choose your plan on the same page. Switch between Monthly and Yearly at the top; yearly billing costs less per month. Click Show all plans to see the larger plans.
2

Click Upgrade

Stripe shows what you’ll pay before you confirm. When you upgrade, you pay only the difference for the rest of the current period, and your billing date doesn’t change.
3

Start using it

Your new allowance applies as soon as the payment goes through. Check it on Settings > Usage.
To move to a smaller plan, or between monthly and yearly billing, click Change plan. Stripe shows the new price and when it takes effect before you confirm.

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Update your payment method

Click Edit payment details, then add a card or change the default one on the Stripe page.

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Download invoices and receipts

Click View billing history. Stripe lists every invoice with a link to download it as a PDF.

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Free trials

If your plan started with a free trial, the card shows how many days are left and the date the trial ends. During a trial you get the plan’s full allowance, except image & video credits, which are limited to 50. To start paying early and unlock the full credit allowance, click End trial and start plan now. You’re charged right away, a new billing period starts today, and you give up the trial days you had left.

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Cancel your plan

1

Click Cancel plan

It’s next to the other buttons on the plan card.
2

Confirm

Read the notice and click Yes, cancel my plan, then finish on the Stripe page.
Your plan stays active until the end of the period you’ve paid for, and the card shows the date it ends. After that, your account moves to the Free plan. Changed your mind before then? Click Don’t cancel on the same card.
Some older plans are no longer sold. If you’re on one and cancel, you can’t subscribe to it again later.

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If a payment fails

If your card is declined, we email you a link to pay the invoice. Until it’s paid, your account works like the Free plan. Pay the invoice from that email to restore your plan right away, and update your card with Edit payment details so the next renewal goes through.

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Add-ons

  • Team seats. Add people to your plan from Settings > Team with Purchase Seats. Each seat gets the plan’s full allowance.
  • Always-On Hosting. Keeps a website or app that Marky built for you running around the clock. Turn it on for each app in its deployment settings.
  • Extra credits and words. See Buy more credits.

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Questions

No. Your plan allowance resets every month. Credits and words you buy separately do carry over until you use them. See Plans and credits.
No. Yearly plans get the same allowance every month, renewing on the same day each month.
Email [email protected] with your account email and we’ll look at it.