Skip to main content
Analytics shows how much your agent is used and how visitors feel about its answers. Open your agent and click Analytics.
Agent Analytics for the last 14 days: Total Chats 2, Total Messages 6, Positive Feedback 0, Negative Feedback 0, and a Daily Activity chart of messages and chats
Choose a period at the top: the last 7, 14, 30, or 90 days, or Custom for any range up to 120 days.

​
Use it to improve your agent

  • Negative feedback or negative sentiment points to answers worth checking. Open the conversation in Conversations, and click Revise answer to fix it.
  • A jump in messages after a change, such as a new page on your website, shows whether people find the chat.

Conversations

Read the chats behind the numbers.

Leads

Get a daily summary by email.