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Your agent can answer in a Basecamp chat (Campfire). Your team types the chatbot’s command followed by a question, and the agent replies in the chat. Basecamp is available on every plan.

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Add your agent to Basecamp

1

Copy the Command URL

Open your agent, click Channels, and click Connect on Basecamp Chatbots. Copy the Command URL. Keep it private: anyone with it can send questions to your agent.
2

Add a chatbot in Basecamp

In Basecamp, open the chat you want, click the ⋯ menu at the top right, and choose Configure chatbots. Click Add a new chatbot, give it a name, such as helper, an optional avatar, and paste the Command URL. Click Add this chatbot.
3

Ask a question

In the chat, type !helper followed by your question, using the name you chose. The agent replies in a few seconds.

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Good to know

  • The agent only answers when someone uses its command; it doesn’t post on its own.
  • You can add several agents to one chat, each with its own name, such as !hr and !support.
  • Each agent accepts up to 30 commands every 10 minutes from one place.
  • To remove it, delete the chatbot in Configure chatbots.

Slack

Answer your team in Slack.

Channels

All the places your agent can answer.